Returns & Exchanges

At Thailand Betta Fish, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, you can return or exchange it within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it to the outside of your package, then drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects your return, we will process your refund to the original payment method or ship out your new exchange item within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing